LiveAgent
Multichannel customer-support platform that unifies email, live chat, phone, social media and WhatsApp in a shared inbox, with ticket management, automation and SLA tools, customer portals and knowledge bases, reporting, integrations and AI-assisted support workflows.
Overview
- Category
- Customer Support
- Deployment
- SaaS
- Licence
- Commercial
- Information checked
- 30 Oct 2026
Pricing & plans
Pricing awaiting verification. Check the vendor website for current terms.
Product details
- Features Core
- Features: Shared multichannel inbox, Ticketing and automation rules, Live chat, Cloud call centre, Social media and WhatsApp support, Knowledge base and customer portal, SLA and performance reporting, AI-assisted support workflows, Help-desk integrations
Source & date checked
LiveAgent product features · Quality Unit, LLCChecked 30 Oct 2026 · Global · Effective 30 Oct 2026
A missing detail does not mean a feature is unsupported. Ask the vendor about requirements not covered here.
Product changes
No source-backed change reports are published for this product.
Sources & checks
Key facts include their source and observation date. A checked vendor claim is not an independent certification.